Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very good item very solid, not going on passat B6 interior mirror Rod too small for the hook bracket phone damage... By counter supplier very serious bought closed eyes, free time order the same day, if all providers like him... supplier TOP TOP....
Very fast delivery I recommend this store!
All Good thanks you very much.
The packet arrived well, be adjusted well and has firmly and GRIP to telephone, advise store, happy with purchase
Excellent Product get well protected and is such that the description but does not exceed 10 cm foremost drawn.
Already received, have not yet installed in the vehicle
Going for over a month, and everything in the description, for the DVR will not go, because it is. Shaking the phone due to design products and long tube holder, even on a flat road is shaking specific!
Looks good, the quality is good
Order a second time for svёkra, Holder good, there is only one problem, the bumps fixing does not hold, loose but not critical, if the locking wheel was metal then you would spin as tight without fear of the threads, but in general, the holder is not bad for your value goes.
Thanks. received
Thank you very much. As always happy with your server
123
I'm very quick very happy it looks solid
Easy-to-install and and accurate device. I'd recommend it!
good
Get well. Just a little more petty But seems it works. Proves it and will comment
I received the package in excellent condition. Thank you very much. I give you 5 stars
Thank you very much for your goods satisfactory and wonderful, but the arrival is delayed for about a month now arrived one and remained 9 of the requests did not arrive so far??!!!
Very good phone support excellent for my vehicle Thanks I will recommend you with my friends.
Perfect.
screws could be a bit longer to fit newer mirrors. Doesn't fit my car
The product is according to the description, I use it Bad news is if the phone is heavy the. Support turns to one side
The goods are excellent, corresponds to the description and quality. thanks to the store. I'm happy.
Arrived well packed, good finish, could come a shim to secure better in view! More excellent!
Excellent