Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super!
The class of the deerge of the good of the good of the yakshchno-Bolli to bend the nevidpad
Fast shipping and well packaged. Good store, I recommend
To kieva-40 days. Sent 4th day after payment. Tracked all the way. Packed in pupyrku and dutysh. Finished without damage. Description corresponds. Product and store recommend.
Thank you. Corresponds to the description. But not yet.
Is the second buy. Product with quality and operation without flaws.
great
Arrived in good condition within four weeks lasted a long time but qualified and excellent quality and the store is helpful I hope to be in free shipping to Saudi Arabia
Got, in fact, not so it is and long, short
Product complies with the description, good quality and excellent quality/price ratio, paid just under 4 euro. Mounted on car Opel Meriva mod. B. Unique flaw is the time to receive it in Italy, received in about 80 DD.
Good phone holder. Thanks store
Very fast delivery for EN. goods OK... only I have the impression that I ordered black and came White
Delivery within a month. Everything corresponds to the description on the site. Packed very reliably!!!
To enjoying, will use in a small trip this FDS, only after step a better evaluation.
I had to change the screws xche too short x my mirror, don't agganciava.
Got what I expected, a convenient holder, thank you to the store, I recommend to buy.
The product as described in the photo..good store, quick delivery, i come back Thank you !!!
Great thing thanks
The order arrived quickly and in good quality. Thanks to the store for the gift.
I didn’t use it yet but it is good
The product is as the pictures and description. I unfortunately not can use due the catch that involves support rearview. The clamp is for round formats and also is very wide, preventing rear position correctly.
The quality is wonderful, it can hold my phone perfectly but everyone make sure to check the size of your mirror, mine is bigger than this one so it didn’t fit pretty much!
thank you so much
fast postage... Will have to give it away as the neck on my rear view mirror is too small
The instruction is very small. But intuitively in the assembly can be sorted out. On Mercedes does not fit (it is necessary that there is a good gap between the ceiling and the Mirror