Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very well done. Nickel
Very convenient and easy to assemble. Up to now, good quality
I get super fast!! Is very quality nice!!! Looks very Tough!!! Is a gift for my sister in law!!! And she loved it!! It is very practical for day to day!! Comes with 2 barillas for that part of put the baby backpack is rigid and does not fall, show a picture of where they go, has its waterproof, A cable to put an external battery and charge the phone and pockets to keep the temperature of the baby bottle!! In the back part has to be able to grab the pram baby's and take it there!! This very nicely!! The color as in the picture!! Highly recommend it. And what I didnt expect was the part to give you as the baby if you want put to sleep there and that the light do not mind!! Super delighted with this!! Thanks thanks to the store!!
good quality, color exactly like in the picture.
Perfect, recommend to all buyers !
Thanks I have arrived ahead of the quality is good wish arrival other orders لاكون Radi already
Like the product, as was to give away still was not used, more arrived very well packed, ahead of time and probably the first glance will exceed expectations of my daughter.
Product has good quality and cost-effective. I am very satisfied with the product. Surprised me the deadline, much smaller than anticipated. The only exception is about colchãozinho is very thin, depending on the surface that is open the "cradle" will be important fix something more comfortable for baby.
Very quality nice is the same as the image
Very very good product as of happiness
good
Super sac identique a la description
Super nice and very tapped foremost the spaciousness all that don't understand is the USB.
Really satisfied. I loved. Good quality size perfect. Thank you store
Arrived right enjoyed my purchase!
Very good, like shown in description.
Very beautiful and unique description. It took almost 1 month to arrive in stop due to lockdown of China.
Arrived very soon, in two weeks was here. Is such that it says the image and the color is gorgeous. Very grateful
Forgot to put the rods when taking the pictures. But it’s good. Will definitely use the bag once baby is out.
Beautiful bag thank you to the store
Received long before the scheduled date, very satisfied with my purchase thank you
The tracking didn't work good. The product came now very late, I didn't expect anymore.
Frankly top from top! I like bcp and even the pretty classic color goes everywhere! I'm expecting baby to be here for the final test.
Color decidedly more dark than picture. Looks anyway good. Taken for a gift.
Very well packed, but with a specific smell, I hope this smell will fade. Bag for a baby for a short time somewhere. It's a gift! I did not communicate with the store.