Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-7 Business days
|
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-25 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
My family's taste, this very and are well suited to face of
Perfect. That's the third time I 've bought here. My two daughters are doing just fine. Quick to get there
Good masks, children 3 to 8 quiet
All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right. All right.
There are some that come without iron on the nose but otherwise very well
Very good quality, well packaged I arrive quickly recommend
They are equal to photos, they look very good quality and price is also very good. My daughter loved it.
Very fine and hna took so long to arrive
The product is as described but shipping is the slowest of all I have made on AliExpress with much difference
Good product. But very slow store and bad communication, I tried to cancel the order why it had been a month without shipping and rejected it twice
Perfect masks. They're not the first ones I buy. But this time it's taken me 15 days to make the shipment since the purchase, and it's taken me a month and a half to arrive.
Sent not what was ordered. I returned the money immediately.
Corresponds to the description, it came quickly.
Came relore.atively fast. Good quality. I recommend XYZNZ St
It took time to arrive but good product
As aunq is described, they are not the same size vary a little but you don't notice just
They're fine. Although shipping somewhat slow compared to other stores.
Well it took a long time to arrive because I catch in Chinese New Year but good quality and many for good price
Good value for money, they look good quality, the size is suitable for children, my 7 year old daughter has the small face and they do well, better and more comfortable than normal ones for eyeglasses. Shipping being to Mallorca took about 2 weeks.
Fast shipping with shipping information arrive fast
That's the third time I 've asked. My daughter is the one who wears the best, wears glasses and hardly gets tarnished
Good as masks, they seem to be ejected from good material
Excellent masks, this is the third time I ask for them, very good quality, very nice and the main thing is that they are very comfortable, and no harm to elastic ones. Good protection, and excellent quality. Shipping makes it fast, and it hasn't taken long to arrive. Thank you!
All right.
chinese NY delayed a whole lot, but very good product! recommended