Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks good tou testing.
good
Super genial
Thanks foremost get well
Excellent product, it has good adhesion and meets with the job.
The goods have not arrived. But not the store's fault. Money back. Will order again.
I arrived in good furniture time, not even taste. Thank you
Standards
My parcel arrived in about a month from China to Mexico. Shipping took longer than expected. My parcel arrived in good condition.
Very good looking, I have to put it. I have already tried it and it goes great
Delighted with this purchase. It sticks easily. Really cuts the air going under the doors.
Soft and sticky rubber band on its high part, allows to isolate wind and moisture from the openings. Works very well even if I doubt the quality of the glue over time.
Very good quality product i like a lot i will order more thank you
I arrive in the Canary Islands according to apparently good quality tracking although it is missing to test and check the paste.
Good Product.
I am very satisfied from the product. The glue is very good and the result is very nice. It is thin and very flexible. I have not measured the total length, but it seems to be OK. Shipping was fast.
It came to Me in 15 days. The product is not bad, the mockery itself, it is too thin and soft, I don't know if it will do me.
Looks Flawless See if the sticky part will hold well
Very good product. Lo probaré
Delivery fast (Lyubertsy), the tape itself has a Edible smell of plastic, not rigid, a little denser than Scotch, but from rolling up toys under the wardrobe is enough
Excellent Product
All right in perfect condition. All impeccable and fast.
The product is equal to the photo and hopefully the result in the long run is good. It arrived well packed, in perfect condition and the store shipped the order within the expected time frame.
Very good. As description
Looks not bad, quality. Thank you.