Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The sensor works so well. I'm satisfied with this products.
Kisebb, Mint gondoltam, majdnem 180 fokban működik, gyorsan reagál. Zigbee2mqtt működik. Fény és hőmérsékletérzékelő is Van Benne
High quality goods! Lightning delivery, through app adjusted very easily. recommend goods store!
Received the sensors yesterday. The sensors work as designed. Connected them to mi home app via Xiaomi hub 3 and the hub is connected to home assistant. Deployed 3 automations with motion activted light in half an hour in home assistant. It is not my first experience with aqara motion sensors. I love them, they work reliebly enough for my needs and have an affordable price. I will definitely buy more of these when I will have the need!
I deliberately came to comment after I installed and debugged it. The workmanship is very good and the link is convenient. Later, it will be put in the new house and used for networking.
The product is very good, and the customer service attitude is very patient. Aqara products are also great. Like
Product function: things are small and exquisite, sensitive. Appearance material: things are quite hard
If you want to build a smart home but dont want to mess around, Aqara can meet most of the needs, and some devices can support Homekit and Siri. Its really convenient.
It's inconvenient for the elderly to go to the bathroom at night. It's used with intelligent wireless switch and gateway. When they get up at night, they turn on the light automatically. When no one moves for 2 minutes, they turn off the light automatically. It's very convenient. Don't worry about old people falling out of sight at night.
The price of sensor is on the high side. After getting it, the material is the same as before. It's very good. It's not easy to turn yellow. The sensor is small, light and easy to stick. At present, there is no sign of falling. After testing, it's very sensitive and can quickly identify human movement. It's slightly better than Xiaomi's body sensor. At present, you don't know how to change the battery. You can see later. I really like smart devices when they are used, because they are so convenient.
Always using aqara and Mi's smart devices. The whole family becomes more intelligent by installing a set at home. When you get home, the whole family lights up as soon as you open the door. You don't have to turn on the lights manually. You call Xiao AI and help you do things. You go to bed at night and turn off all the lights with a good night. You don't have to walk around! I really like aqara's equipment, with strong sensitivity and simple appearance!
It feels great to be used in a smart home~ I hope the quality is also OK,
Flawless, received 3 copies that work very well.
The store shipped the item very fast and arrived within 15 days. The quality of sensors aqara is indisputable. Very good!!!
Came quickly!!! Quality good store recommend
I have bought a lot of products at home, life is convenient, not bad
All OK!
nice sensor, quite small. works great with home assistant ZHA. good motion detection. brightness/light sensor is nice but sends update when motion is detected so can't use it to make automation only based on light intensity in the room. super fast shipping and delivery!
Sensors are super, easily suited to Mi Home, I recommend the store. Thank you.
Everything is fine as always.
Marchent très Ben
It feels great to be used in a smart home~ I hope the quality is also OK,
The overall experience is good, the size is small, and it only takes multiple connections to succeed. In addition, this sensor has a disadvantage that it cannot be set to automate other devices, such as turning off the lights, after no activity is sensed for a certain period of time.
The size of the sensor is very small, the installation is very convenient, the installation on the edge of the bed board does not hinder people walking, and the equipment connected to the sensor is sensitive. When it's set directly in the dark, someone can turn on the light directly. With this sensor, it's very convenient and safe for the elderly to get up in the dark at night.
Always using aqara and Mi's smart devices. The whole family becomes more intelligent by installing a set at home. When you get home, the whole family lights up as soon as you open the door. You don't have to turn on the lights manually. You call Xiao AI and help you do things. You go to bed at night and turn off all the lights with a good night. You don't have to walk around! I really like aqara's equipment, with strong sensitivity and simple appearance!