Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good product
Arrived safely and smoothly, within a reasonable time. Yet to be tested.
Is not the first time this book store, good product, Samsung S10 + fast charging, but the iPhone 11, but trouble here iPhone, it not potderzhivayu fast wireless charging. The only reason that change delivery method, ordered the сбербокс, and eventually changed to delivery in Post Office Russia, because of this is long gone. Handy thing, especially while driving through scarves without транспордера, convenient to shoot smartphone for payment and put back.
Snack service. Very high quality item. His. Yet not proyvala
Case refit wireless charger good ~~ sensor reaction like in Zech bring a large cotton 쫙 normally open ~~ Chan Chan to hold very, few shook the, fall never seemed to ~ Always automatic wanted the, now wish fulfilled ㅋ ㅋ ㅋ Recommend to you ~~ ^^
A very easy thing, plastic there is not very thick, but it is currently nothing holder. Specifically on my machine-high Mount is, because the phone hang low and either it covers steering wheel, or phone hanging over the media. But the problem is my. Phone charging case (normal, not super thick) does not stop. Holder is itself, when the phone and immediately closed. Hold up well, there is a rubber podkladochki. Remove the body too easily-sensor though back holder, but comfortable and respond immediately.
works as expected
Good furniture product, work as is, good furniture material
Sa marche pas
Practice. Good quality
Until all like. Plastic with only one side mount scratched.
Great
Free very long article compliant
Thank you good product I recommend it arrived very quickly thank you
good
Great product and service! Thanks
Super!!!
Perfect Best cell that already had, will buy another
If I liked it very much I'm very happy
Perfect thank you
Good quality mount. Seller is responsive and helpful.
Is amazing, despite not grasp firmly the cell, the position that it is, makes reliable to holes or spines "unintentionally" lol Is very modern and impressed everyone that showed, will buy more to give! Quickly arrived here in BH though all in BH is lentoooooo
Thank you very well received quickly serious store I am delighted to have trusted your shop
Just what I want fit in car on the dash
Wow, that's great really. Everything. I have a Samsung והמתאפ who came with the-perfect