Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great product, can’t understand how to fold it back
Good material, seams and edge processing. Big size. The kit includes pegs. The only problem in the reverse assembly, after 50 attempts, and could not be folded back into the bag. Assembly instruction is attached.
Not times 2 weeks lasted with delivery, I Am very satisfied
good
Very Fast Delivery Thank you buy later leave feedback as it works
There's more than try for this summer
The pools look excellent ואיכותיות, bought two pools כאלה לנכדות but still not used ומקווה שיהיו racing. Thanks for the idea amazing this for babies and toddlers
I think it’s will be nice on the sea
The tent is excellent, stitched well. The child likes it. It reached Russia in 9 days.
Thank you
Very good tent, back easy going but circle diameter more work, but is not critical. The sun is not trying to
Good one, but it is impossible to fold it back to the bag.
The tent is super. there was damage due to bad packaging, but it is not cretic and the store returned the money. definitely recommend to buy.
this is WAY bigger than I thought it was going to be. So happy I bought this!
As described by the store. Looks quality Nice, a little difficult bend But is a matter of practice. Arrived in a few days to Canary. Seller recommended
Great for baby sun shade pops up very easily, however very hard to get back in the bag following the video still does not fit in,but might just be me.
It corresponds to the description, but once you get it out you can't put it back into the funsa it's impossible! But it takes up little space m.
Everything is fine! Only back in the bag does not moisture, we glue, and it's more of a bag ....