Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Extremely good price/value They are on par audiowise with my 6-year old Bose headphones. ANC very good Overall very happy
In Minsk came in 25 days. Packed well. Headphones and a box look 2 times more expensive than its cost) the case was fully charged, the headphones to the smartphone were connected without problems. The first impressions are very good. Seller recommend.
About the store and our communication: after the seller understood that the local post office have lost the package, the Baseus employees sent me another earphone rapidly. The product is great and the Baseus team is awesome. 5 stars to everything and everyone.
Awesome headphones, tried at the daughter of Xiaomi. Liners, these in everything steeper, especially as they sit in their ears, do not notice them at all, until they are discharged. It came a day later than planned, but it did not omit the pleasure of using.
Very good, excellent quality, the sound is perfect, very comfortable. Arrived in 13 days. Top phone same!
Good landing in the ears, pleasant balanced sound. After installing the application, the firmware was updated. I'm happy with the purchase completely. To the store my recommendations.
My son really liked it, and the sound, and the convenience of wearing and the period of work. For me, the sound is flat, but clean. Without much pleasure, but for this money is excellent.
Since the purchase, grade on everything. The phone is top, great bass, perfect sound, noise cancellation top also, to those interested I super point!!
Good uchi for this cost, there is no volume reserve, someone may not have enough as me, for example, I had to add volume to the equalizer jetaudio, but I.
The quality is quite good. I recommend. Fast delivery from a warehouse in Europe to Bulgaria in 3 working days.
Very fast bought, same day posted quickly arrive
Headphones come in Peter for a month, as indicated by the store. Original box with original film, packed in pupyrchatoy envelope. Included: headphones with box, charging cable, Add. 2 pairs амброшюр, instruction. Russian. This is my first wireless headphones, so compared with wire hard. Download firmware application. Headphones with phone skonektilis without problems. The ears sit comfortably. The day listening ears at discomfort have arisen. The control part-need to get the hand. Wireless charging do not support. from the charged very quickly. charge earphones keep for a long time (hours 4 exactly). The sound for a budget option is worthy (All present). The application can be use preset equalizer settings or set up your. The expense of inserts external sound almost unheard of. Indoor caller hears me well. And that's not. M. B. I still do not understand the settings шумадава. proximity sensor to your ear is very sensitive. Recommend and headphones and seller)!
Very good headphones, ergonomic no question-does not fall out, the ears are not under pressure. Play good, supported touch control from прикоснеаения to the base. Feel the bass. Recommend.
The product arrived in perfect condition and well packed. Recommend the store!
The cancellation of audio if it works!, obviously not as much as about earphones of headband But yet well the difference is undoubtable, packing is flawless and application has some profiles of equalization But don't find them very distinct from each others, Don t like that can't control the volume or put pause But are for other, in my opinion these are a 8-10!
Very good, better than the Simu S1 I had.
Arrived early product very well packed Super recommend
Headphones come in time, work fine, sound is generally good, mate quickly, all functions work. The store of the goods was satisfied.
This is more than i expexted! I didnt look forward for it that much but this is literary amazing! Earbuds were comfortable it fits really well just like an airpod. Sound is pretty good closer to fun sound rather than flat tune, littlebit of extrabass. Bluetooth connection is stable it really work well even in the crowded subway only few times of stuttering happens. Furthermore, Noise Cancelling really works well cut off almost every low frequency noise. Really helpful for bus or subway commuter. And what a price. Probably a great loss to you for not buying this. I'm really satistlfying for this. In addition im using iphone8.
Earphone absurdly wonderful! Is not so high, but with the noise canceling is wonderful! The case is not very versatile to store! Otherwise so far, best I ever had TWS!
Excellent earphone, ergonomic, audio quality very good. Arrived fast and well packed. Not falls even with movement. And the range is very good, tested to 5 meters without barriers.
Excellent Product enjoyed, meets the promises, recommend the store, arrived very fast 22 days calendar Manaus/Brazil.
Arrived in 17 days. The product is good, for its price and its functions, I think is fair enough. Take a couple of days using them and there are many videos better to explain your experience. Pero personally would highlight the following: -You have to tighten the earphones inside the ears for cancellation of ratio noise to work properly, at least in my case, it ago tired with time, but canceling ratio noise works well to price (although with music, Do not notice much difference when using the cancellation of ratio noise, in the calls Yes is very useful) -The sound is good furniture or, very fair price, have good furniture range of frequencies, I am satisfied. -Consider buy a protective case, because it stingray very easy and lost much aesthetic -And finally, the app in Redmi note 8 pro not working well, disconnects earphones at every moment and there is delay, recommend: use the app/choose the desired equalizer/switch off the app/and change modes from the earphones.
The product is of superb quality, meets with what it offers. Arrived in 14 days.
The earphone is excellent at price obviously paid R$ 145, only some remarks on app, QN is kinda buggy, but this can be solved with a update anytime, sound quality is very good, volume TBM QNT the noise canceling is good, but ND amazing, Is OK, by price n u can require Q is the best? All the set, worth, baseus never disappoints me, the store is very helpful TBM, sent the same day.