Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-7 Business days
|
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-25 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Works perfectly, and it have magnet, which helps too
Light well, is need to connect. Good battery life
The product is excellent for the elderly, very convenient and very easy to charge. Love it very much
Arrived very fast, almost a week after I bought it. Works perfect. You must keep in mind that the sensor works is only the darkness.
Very useful invention. To enlighten dark areas of any spot of the house. Ideal order child and adult, can be put on the staircase of the House if not found the switch of the light in the darkness. The order arrived days before (Chile) in perfect state. We are already using the lights. Thanks to store and shop. Recommend this useful product. Thank you!!
Excellent Product highly recommend this dealer
Excellent money, works very well
Very good lamp without complaints, only took a while to get
good product.
Excellent, recommend.
They are great, surprised me, light well and take moving distance. U holds a magnet where desired to hang and very safe the fixture. I am very satisfied!
Great product
Lamps (two-color) explained, the light is not included, only in the dark and the movement, the seconds after 15. Give a little, just at night to focus. Come discharged to zero, battery is disconnected inner protected. Battery took 700 Ma * H, with like everything is fine, as promised, as is. The battery notation does not have, but the size is really like. As per charge do not know. Nalepil ceiling mounted bathroom-keep well. Can the Heat will fall off, then many complained that magnet comes unstuck. In theory should be charge varnish from humidity, but laziness. Shipping of RF, four days before пятёрочки.
The product took, but arrived. Enjoyed. Looks have quality material. The light is strong and the sensor works perfectly. You can leave it on direct or put on automatic sensor. Comes with sticker and cable charger USB short-only downside is as charge after pasted on environment.
Not tried, But look good and went well enbaladas when use them tall tale…
Very good. Works as described
Fantastic Light, is loaded with Charger and tough enough, the I put in the hallway to my little dogs can watch.
Are great!! Light warm and cold sensor going nicely
I had a lamp q did not work and the store sent me another by 9centimos and also super fast
Just as the description, came quickly, thanks to the store
sensor, autoon,always switch on, off features, bright enough, fantastic gadget!
The product arrived fast and in good condition. Have Operation Twilight is very good, sensitive, good light presence.
Product as in description and images.
Very Good i like it
I love them! They work perfectly, I'll buy more and recommend it to 100%, the sensor works when there's no light, when it detects light it doesn't turn on and save battery.