Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Ordered 2nd time, fast delivery, acceptable quality, looks normal
Very well packed, fast shipping
Table's not good. Now I would order a version without a table.
I expected a better and more durable organizer.
Table so-so)))) and so good thing! children are happy I don't think the table will keep much water
The parcel came quickly, I think it is useful for a trip with children.
It came quickly, while it looks good, fixed perfectly, but the material is thin.
Very good product, equal to description in size and quality, I still don't test it.
Everything is good and fast. The table is hot, but for light things it will do.
In general, the product is 4 points. Leatherette is thin in my opinion. Let's see in operation.
Very fast forward and courier delivered direct to home, for 5 days! Items like will order more! Thank you very much.
Fits the description, no contact with the store, fast shipping and delivery. Advice to buy.
Great product, super fast shipping, for which many thanks, for 4 days before ekaterinburga
It's very quickly. The only thing that's side table. Paralon put into small and bead crushed
Fixture on the headrest toy, strap slips, tied the knot. Sewn-stick. In general, the money 820 rub fine, looks good, kept properly.
Super, very funny. This storage seat is practical and comprehensive. A sends fast and clean. It is perfect.
Shipping 6 days before the Murmansk region. Courier brought sdek. Cheaper than the WB! All happy!) thank you very much. Good luck to you
Mount construction on the car seat is unreliable. But in general, can be used.
Case 3,5 for their money. Table bend. Much. You can paste a plywood. There is something like cardboard. Fasteners flimsy. Top immediately broke. Just sewed in overlaps.
It for 2 days in Moscow!!! All the screen, accurate and reliable stitched! Good quality. Stand top, if not need, close to the Velcro. Seller definitely recommend. Buy happy!
Cape in the photo, for travel go. Bottle or cup on the flip site of course can not put on the go. In general like daughter, most importantly
Very fast, not ozhydal, but where my orders with the previous site, for which transferred money.
Quality the price. The picture, of course, looks more beautiful. Look at wear in the process. Table a little shaky. Not bad a little it strengthen.
my friend told me about this product. it's fantastic.
I received my product on time and in perfect condition exactly as described