Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Parcel arrived very quickly) frustrating that center which holds fungus plastic and it is not happy with its durability! Think not live long
all good
No not tasted good kualitet recommend any fast delivery
Shipping 18 days. Visually fire. Will test-will add a review.
All OK. Still not used. If something else will do, for this price is invaluable device. Items by type of plastic, well, just not ABS and aluminum, but probably survive, if work without fanaticism.
The order is received! Come for 7 days, all is fine, fully consistent with the description! Seller recommend!
Hope will carry out their functions, certainly not thought that even stops there are plastic
Todo as, delivered within the estimated time, the product is expected.
The kind of excellent quality. Iron handle, all other parts made of plastic. Instruction in English.
Everything as described, fast shipping, recommend store.
The store is adequate. Quick answers. arrange delivery of 5post came a week later. Product description.
Have not tried to work but like description.
Perfect ✨
Received the product properly. Looks great and seems suitable to order which meant. Arrived very quickly. Great store. Will still do tests. Am satisfied with the purchase.
Good product. Works properly and advertised. Good store. Recommend to everyone.
Excellent وجاري experienc
Still use's first look good, long to four key
Delivery is very fast in 4 days, I will try to draw dents from Grad
Wow great quality. Nice product. Shipment was really fast. Less than 10 days
It works perfectly, the only thing I need more blue pieces, do they have link?
The glue is very good has a lot of strength
Ótimo produto
Order from China 25.02, got it on 04.03 (for only 7 days) - this never happened before :) ! Item is delivered by Overseas - without any custom or additional payment, great! Didn't try yet..
, All ok, quick
Received, it is good quality, still not probe