Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
very nice very quick delivery
Excellent it walk super hot
The delivered product was in an as-expected quality. Unluckily, the packaging was very bad, so the plastic stick inside of the cactus broke during the delivery. That caused the cactus to not stand anymore steadily and also to not dance anymore. Everything else seemed very fine and satisfying. I then contacted store, who gave me a very quick refund for the broken delivery.
Arrived right already tested works all straight, top recommend
Exact product description. Shipped well packed and get properly in your time. Working properly. The modes of song are pieces of songs many times. Comes without instructions But is intuitive having some stickers on the two buttons explaining what they do. Missing me did not speak with the store.
Very funny, consistent with the description.
Super fun, good price I recommend to give away babies who start talking. Good store.
Very good
High all right, no smell or something. It is actually too loud but we all have fun so. Works all properly not damaged and delivered faster than I expected.
Ordered on March 18 received on April 4 One of the best purchases I have made!!! Walk to perfection/my nephew will be to the Angels
Really nice my kids love it absolutely happy thanks store.
Adorable, sympathetic, do I buy three! Advice the product and the store, which is reliable.
Interesting cactus, the child likes.
Thank you very much. The child is delighted.
fantastic! kids love it so much.
very good and very funny
The main thing works perfectly. The child is happy. Thanks store
Repeat everything we say. Funny. Made of music. Works with 3 batteries not included.
I love him very much as a toy for my daughter, and I'm sure she will love him. Very good service very reliable store Thank you
Received parcel works perfectly Thank you very much
Great toy really good quality I loved it
It works very well as seen from advertising.
Toy bomb is just a child delighted. Thank you to the store well done packed for 5 all the whole. Delivery is molenous.
It's perfect. I can't stop laughing
funy thing very good working, amazing toy for child and adult. abd very fast delivery