Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-7 Business days
|
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-25 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Meets the need. Support is somewhat fragile and the material is very light but is exactly like the ad.
Quality is not very firm but it serves the support function, it is quite cute. Delivery was fast, I recommend the store.
The stands are excellent, they smell a little plastic, but in general everything is okay. Arrived in two weeks
As described to Me, it's tough plastic, my computer is very heavy and holds it well, it was what I expected, free shipping at least here in Mexico sucks, it took a long time and in the end they just left him outside my house on the floor, Anyone could have taken it, for the product I am satisfied, hopefully it will hold for a long time.
The goods correspond to the description, made qualitatively, came during. I'm happy, I recommend the store
Fast shipping! Quality product. It's mainly made of plastic. However, this is suitable for a large laptop or smaller. It may not be suitable for heavy use with a large laptop. It folds to a small size which is very convenient. I recommend this store and product.
It arrived super fast! I'm very satisfied with it. It fits my iPad perfectly, and makes drawing a little easier. It's like a little art easel!
Nice, it works. But still is a peace of plastic. My notebook is really heavy. So we will see.
Years calendar day date order High/day day was received with plastic the high weight a lot outgoing laptop has received the cycle tough living as four key toys heavy laptop! More money more and different necklaces, long recommend you I lighter No matter from ㅋ ㅋ
Shipping took almost 2 months. Although the stand slides a little bit and the material is plastic, it’s still strong enough to support my iPad and my arm leaning on the screen when I write.
Casting quality is mediocre. The quality of the sticker is not satisfactory to the sliding elements. In general, for this money it will site the goods but will not go for resale.
I was hoping the plastic was better quality, but for the price it's OK. He can't stand very heavy equipment.
Good purchase, arrived pretty fast and that was sent by the cheapest method. The product fits the description.
Ordered on December 27, came January 12 to Kharkov. In general, with its function copes, my laptop Lenovo b575e withstands.
Wonderful! The material is plastic, not very durable, but the amount is great and works perfectly pro proposing. Loved!!!
Arrived on time and in perfect condition, loved the product and recommend, thank you.
Excellent Product very great I loved the fact that it makes A folding laptop stand give you to be able to cool the laptop or tablet I already know which one I like most in all and how practical it is and supports enough weight
As they describe it, it is very practical and firm.
Like the photo, it's firm, it has to adjust how high you want it and it came fast, recommended :)
I arrive faster than I expected, I don't try it yet but it seems to do its function and the color is very nice