Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The box is crumpled, but the goods of the whole knife are securely fixed.
The combs are much smaller than expected, but the machine cuts
Takes a little, but P product working well
Arrived all OK! As I expected
It's a little small but have strength and is comfortable quality excellent price
Received it sooner than estimated delivery date. Really nice weight to it. Beautiful design! I will definitely order from this store again without a doubt!
Great product, well packed and fast delivery. Recommend.
It has good quality for its price. I arrive before the estimated time.
The product is very good, and fast shipping. The only stick that one of the 1.5mm comb pins comes broken and does not catch the machine and the product box came a little crushed.
Great Machine unbeatable for that price came a little disassembled but the store sent me a video of how to mount the and works perfectly I think it's from the best machines I 've ever seen
Order came earlier. Full set. Seller recommend.
thanks ,I need to try .
All OK very good recommend fast
Arrived early
It took a little but is excellent very good like'll buy new very good
I loved it works super good! I recommend a lot I love it
Everything is fine. it works gently. Recommend
Seller send Fast Thanks advance Highly recommend
Everything is fine, I'm happy with the purchase
The machine is very cool. It's very good. The product is recommended. thank you very much. The store is a responsible person. Sent the parcel on the day of the order.
Hello I received my beard trimmer and hair it works very well I tried it yesterday now I will offer it to my son for his birthday I will buy another for my other son thank you Aliexpress
The packaging is very light, the box came half crushed. It works well.
Little machine arrived today and already sold the same day, was working normally, no details on little machine only the box was crushed to whoever sell can be a problem.
Machine cut very well and the blade is very sharp, allowing a haircut professional.
Great quality.