Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent sound, the package arrived super
Perfect. Works very well, easy to use, color compliant. Thank you to the store
Delivery to Moscow for three weeks, the track number was tracked until the moment of receipt, well packed the quality is excellent sound super pairing is excellent, everyone is happy for everything I put five a Five
Material very good, recommend enough, did all tests so far OK. Arrived ahead of schedule very good congratulations
Sent before 12 days, satisfied, the speaker is not like the q had, this one is much smaller, but its sound is pretty good.
As described and very fast delivery with good tracking thank you very much
Very good
Very good for a bar chat between friends Sound Environment
A good speaker, attractive price. Shipping to Kaliningrad month.
Product arrived OK, packed and protected. Met the use.
Although arrived within the date, the term is extensive and long waiting. The item arrived in perfect condition. Speaker that meets their work, one way fantastic. Clear sound and bass superprofundos, amazing, to be a loudspeaker of such a small size. Very happy with the new breed acquisition.
Excellent well packed and arrived super fast. Great
Very good product, quality excellent, arrived early and was not taxed.
I am very satisfied and happy with the purchase. Delivery was very fast, serious, fast. The packaging was perfect!! The product is great, powerful and great bass sound. Thanks to store, congratulations!!
I like the speaker, one of the few things I buy and it comes well. Excellent
Excellent store, the product came in integrity and safety, probably the most my fast delivery with Ali, definitely recommend)
Very fast shipping and on, thank you to the store
Pengiman 3 weeks to ditempat us and turns the good stuff. Not damaged. Load another tax and fee charges by Rp158.500,-
JBL GO2 Bluetooth speaker portable outdoor Subwoofer wireless small audio Mini Subwoofer handsfree Bluetooth wireless speakers gift speaker
Great! Very good sound quality, super fast shipping I recommend 100%