Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything is great, good quality, packed very well for transport. Excellent store. Recommendation to everyone.
Thank you very much superior
top product
Nice very bright laser, and display!
Uncomfortable to use as a level, as a level (hang a picture)-will go.
The laser is just super. I am very satisfied with thank you to the store)
I waited for the fun. I checked on the doors that I put, the one who did them 3 years ago, showed in 0.i need this thing.
Looks very stylish, collected qualitatively on the pictures thought will be smaller but in fact came here such a size. The initial examination was correct. Whether you can call this device a professional tool but for home conditions and hiking primary rotation is a very cool device.
everything is looking good
Come quickly. Works as described. The stand is really flimsy
Made soundly, the laser for such a baby is bright enough and clear. The reading of the angle meter is very conditional, where high accuracy (+/- 1 degree) is not required is quite suitable. Fans will be satisfied, almost always the device will show 90 or 0, apparently the algorithm is laid at 89-91show 90, so professionals need to be careful with such equipment.
The product corresponds to the description. Everything works. A good tool for using at home.
Super luxury, comfortable handling and large visualization digits, or little slow in changes but it goes well
All OK
Fast shipping thank you.
Appropriate product according to the characteristics offered.
Projection of the beam relative to the level itself does not match, the angles are different.
Perfect !!
Pretty write only. LCD for clear the four key
It's super. Thanks for the fast delivery.
Very busy thing, measures well, with laser marks-very cool works
Cool thing, I do not know how much it exactly shows)
All the best fast delivery, like Again
Cool thing. I don't know about precision, but it'll work for the house.
The goods came intact, from the package works. The work has not yet been checked.