Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
excellent ..
Needs one magnets!
Beautiful! Loved!!! Very good! Arrived on 20 Days
The goods arrived quickly, the same as in the picture, but keep in mind that the plate that should bend a little hard and to put on another level need a little try. But with the goods there is a sheet with the instruction and there is shown how easy it is to bend and it helped me. I'm happy with the purchase and I advise you <3<3;)
The parcel came on time together with other my orders well packed without problems. The simulator looks like a flimsy well, let's see how much it will last after adding. :)
Works as described, satisfied.
Corresponds to the description. What I expected, thank the store for the fast shipment
Good product. It responds to the description and is very useful to me. I am satisfied
Fast shipping. The product is quality, odorless. I tested 5 minutes, I liked the result. Relax back muscles, stretched spine. Recommend.
Corresponding to the description, its function is performed by stretching the vertebrae. important! ! At first, it felt very good, and it looked good
I ordered massagers one after another, but the store was very attentive and sent two orders together. Thanks to the seller for the promptness. Five stars deservedly. I will definitely complete the work.
Feel so good! I am starting off on the lowest level. I thought that would be too low, but it's perfect for now. I will gradually increase the curve as my spine becomes more stretched.
Super fast shipping, works relieves back pain. It looks stiff. Recommended
Great product and super fast
Hooray, I got it! The store has been in touch and they brought it to my house almost immediately. Now I will try to add a comment
It's wonderful, my back is unloaded a lot after work, and for my lordotic-lumbar curve rectification it's INCREDIBLE
Incredibly fast and courier delivery to the door. Dear courier) Thanks to the store, everything is at the highest level. The quality is good, everything is whole. I really recommend the seller
5 mins to relax, settle down gently, wide part to start of back, I also put it on neck with back in middle of plank, start from flattest position, arrived fast, through standard delivery. cheers
Obviously the product is great and I'm happy. I will order again :-)
cool thing. I have hernias. after it, the back relaxes and hurts less. but it is necessary to lie down every day and strengthen the back muscles necessarily. it really relaxes your back. and my daughter had a spinal fracture. At first it was painful, then it let go and relaxed my back. lie in line
The package arrived very fast, thank you, I love the very necessary equipment for the back I will use it, I tried it and it feels good
I've been using it for hours. I put it at level 1 because. There is a problem with the vertebrae. I lay down on the simulator very carefully and got up carefully so as not to get hurt. I lie down for 10 minutes every day. Result: The back begins to straighten. Spine pain is relieved after sleep.
Cool. Things after work. The vertebrae feels comfortable, relaxing a lot
This product is very good. The only advantage is that it is more simple than I imagined, and it changes the cost of the location, but its use is indicated
Astonishing! Do something for your health and buy this! It feels very comfortable, there is a good massage for my part, five stars :)