Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good but missing night mode
Shipped really quickly and the tracking always well updated. The store addressed all my doubts. Well so far.
Looks well
Good product and very fast shipping
Weak signal catches Wi-Fi. Working just next to the router, but even there signal in 1 strip. In the next room camera is not working. As a result, video in 4 to lag so that include meaningless. But also in 1080. Took to the garage, phone signal catches, however the camera does not work, it is necessary to put amplifier. Everything else works, motion sensor sends a signal to the phone properly, however the application can not remove the sound signal (function is, however signal still sound goes), you can just turn off the warning, then it is not. T. E. Or with sound, or in any way (just no vibration).
The device is great and works nicely. Easy Setup-save video fast and clear video and audio use Internet at any spot. IPhone, device iOS, Android phone
To its price as camera of tracking in house works well. A little heated But hopefully not believe a torching. No good recording in the street and has no infrared. Get fast and complete.
After inspection אכתוב reviews
Excellent long best that several that have had goes unnoticed very good furniture product get fast to chile
Good image, clear, easy to install, need to be connected directly in to work, not have battery own.
Very good, recommend
The goods received are in good condition. The packaging is neat and not easily torn. The picture quality can be said to be good and in accordance with the price offered. The quality of the goods is good.
Ok well received to see how long it will run damage which one you a small red light blue product quality c no oof but it pass
I am very satisfied with time of arrival you, 27 days to Colombia the camera arrived in good furniture state and works well, recommend this store
It works well, but is strongly heated.
Great store sent my product Only testing
The picture quality is very clear, the installation is very convenient, the wiring is free, and the operation is simple.
Big Small to hidden camera. Took exactly what I was trying to figure out in my house.
Great camera
Still can not view the camera. The plug works normally.
Arrived quickly and works very well the wifi a bit low
Everything is fine. Works. Come with a defect, but this issue with the store was quickly resolved. All the seller is very good, politely put all the tips and adapters. Normal thing, recommend.
Excellent Product, camera picture great!!!
Product description. Is quick, working stable. Seller recommend. The only negative Moscow 2 months.
Excellent