Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-7 Business days
|
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-25 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Exactly what is described, the box came a little mistreated but the article in perfect condition
Box very good furniture material, with its packaging silicone suitable, earphones with clean sound, they included charging cable and gums to change to the earphones. Very good furniture product and described as such.
Very good product. Arrived in 20 days. Indicate this shop for sure.
Arrived within the stipulated time looks good and quality nice and the store is very serious and highly recommended
Satisfais its earphone they works wonderfully they stand far in hollow ear without creates no embarrassment the sound is very good quality. A full charge they stand to 2h30 runtime once more battery they need counting within 1h reloading.
The price is super excellent this product recommended store and product Eye only if it takes something coming
Very good furniture product, ask others, it come without charging cable.
The product meet expectations. For those who want a basic and cheap, recommend this here. Excellent store! Not taxed.
The product arrived very quickly, before I was expecting. Loved the product. Like the ad. Recommend.
It's relatively quickly, only that confused state packing earphones in such integers and work
Accurate Description… Arrived within expected…
Excellent quality. Have ordered again for my 2 other friends because it is very accurate
Fully consistent with the description. Seller recommended
They arrived super well, the shipment was relatively fast, the box is a little grated but inside it was intact, it cale them little with the stack you bring in and listen well, for
Very good! It's more the second pair I ask because they're very good
I am glad surprised, somehow the same product Super sound as most favorably, shipping ekspresowo 3 weeks to Polish anything only recommend store!
It came in less than 14 days, they're pretty but they don't have a great sound.
Fast shipping 100% original Recommend. Fast smoothly cheap
Arrived in perfect condition, well packed and working perfectly! Grateful!
Good finish Manual in Chinese A little boring to remove from the case but works perfectly, music and calls Very good value for money Delivery 1 month before the expected initial date
Arrives at the expected date just tested 2 minutes to see his walk have this time these a good product after the sound f ecos
The headphones are in accordance with the description I am very satisfied even if the box was a little damaged but otherwise there is nothing broken the headphones play very well the music I highly recommend
The headphones arrived in Poland 2 weeks after ordering. I am satisfied with the sound quality, but I have the impression that they have a very low battery. The silicone case is not precisely cut.
What a suprise! It came very fast! It also came with silicon case, exchangable earplugs and charging cable. Great purchase and phenomenal store!
All in how best fine. Seems that slightly faster future pack than had be. But this of course plus. Extra rubber sheath per case. Sound nice, clean, stereo. Hear well caller and caller hears perfectly.