Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything is fine Convenient, tight. At 41 size XL. The seams are certainly not very top and bottom. It's worth your money. I advise you to buy.
Speed and good quality
I have well loved gift
Velcro is very strong. If you stick to the fabric, it is difficult to unstick and pull the fabric. And like a good lock
Order came. The material is quite pleasant. I pulled it, but I think it's tight for me. Let's see. How strong is the material in the heel area until I say. Time will show. Thank you. Recommend.
I'm in set time, I haven't tried it yet, but it matches the description.
Very good product is quality and comfortable easy to use. It came fast.
Cool screed for fixing the ankle. All as in the description. Let them know about themselves old sports injuries. Very convenient. I'm talking about 41-42 size and not a wide leg. At 45 it will be problematic. Product and store recommend
Everything is fine, we order it for the second time.
A wonderful ankle lock. Fit in size. Very long delivery, already wanted to open a dispute. With the store talked, answered immediately. Recommend. Good retainer.
I take the second one already, while it suits ..
Delivered quickly and without damage. On my US11 with high rise and wide foot, XXL-XXXL is the most. There are no complaints about quality and configuration, everything corresponds to the description. You can buy from this store. Especially if you do not forget to place an order through cashback, like me. Together with the receipt of the goods, I returned some of the money back to the card (in my case-private). Copy to the address bar of the browser: Http: payback.ua z5exh Use it.
The goods came quickly, everything suits, with the size it was possible and more.
It came to St. Petersburg in 2 weeks, although the AliExpress feared that it would be 2 months. The goods are satisfied with everything as in the description. Foot size 43 took L/XL, because I'm doing sports stop raskachana came up perfectly, on a thin foot can be free.
Enough resistance. And good stuff. Received in a good time.
Impeccable, good quality. I thought there were two -for each foot one - but it was only one. Can‘t blame the store though, he clearly stated that it‘s only one.
Good product keeps the ankle well I am very satisfied, small advice the scratch hanging on the bands not on the fabric because otherwise it flatters, thank you.
Velcro tapes are applied to the bandage and will eventually remain traces.
Everything is ok!!! the quality is excellent. delivery too. ordered 20.12, received 04.01.
For the moment, happy with the purchase. The product arrived well packed and protected so that it would suffer no damage to transport and, moreover, the shipment has been quite fast. I am happy with the purchase and I hope the product is tough and will last for quite a while. I used it and tightened it a little. I hope with Di's time and don't squeeze so hard. The product quality/price ratio is good, and it is as described and how it is described. I recommend the purchase of this product and the store.