Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very very satisfied the my product matching my hold Thanks
Excellent Product, comfortable, easy to use. Mix foremost perfectly. Arrived fast and in good furniture state.
Fast delivery identical to the store's description
Delivered earlier than expected. I knew used 1 times. It is perfect. Thank you
Super product, nice quality Damage qu'ii does either no larger capacity
Super Mixer
Loving it. Thank you!
Excellent I love Thank you very much Arrived in London on 2 and A half weeks
Love it. It works as expected, only downside is the capacity because i finish my drinks quick but is quite good enough
Condition was amazing so was packaging, a 10/10 I’ll definitely be reccomending to anyone reading this!
Bottle beautiful! Came well packed, arrived on time and not billed. She is beautiful and sophisticated, yet not tested.
Really good and very pretty. Let's hope it works for a long time
great
Its amazing. Works well. You turn it on by double clicking the botton. Can stop any time by pressing botton once or just wait 30 sec and it turns off itself. Tried only soft fruits yet, will post additional feedback later. So far im very satisfied.
It's so cool! It's just like the description, I love it. If I'm doing great I'll get another one for a gift thanks
Very nice, makes the smoothie fast, doesn't spill even if it turns and doesn't make too much noise, it's cute. I love it.
divinaaaaa
very cute and works wonderfully.
Great, just missing the cap that let's you drink without the engine.
wonderful! beautiful and works perfectly! i love it :)
Good packing, solid material. I am amazed by the quality.
Great I love my bottle. I recommend this store arrive very quickly.
j'adore
Well the product is very small but it is very father and it works very well I recommend
Great product! Thank you. I will definitely share this to my friends especially those who are always on the go.