Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Work perfectly. Without delay and flawless. Very good. Through it I can leisurely perform duties home without fear of your interior. Thank you Warmly and Best Regards.
Great product works well extreme confidence Super recommend can buy without fear
Order is not the first time the sensor, it works fine in app smart life. Goods shipped very quickly, came by mail Recommend store and the product.
Get fast, and apparently foremost well proves it and will qualify
Product meets the specification, easily connects with the Tuya and the warnings in cell are snapshots, store delivered fast and well packed, recommend buying and the seller
Good product and store. Fast shiping to Serbia
Excellent product, is the second time you I ask.
Excellent Product, works perfectly, very fast, congratulations. Recommend.
very good design installation and set up took less than 3 minutes It' Great !!!
Very good product and small. The photographs looked very bigger than it really is, what led me to think of ways fix, but fortunately not needed because is small
the alarm system arrived in order and quite quickly. Excellent communication with the store. thanks and recommend the store. I hope it will serve you well
Great product. Fast shipping. Track all the way. Its functions perform, the description corresponds. I recommend the store and the goods to buy.
Will test in future speak working store fulfilled the combined office Brazil very slowly and not fault sellers but office of Ceres
It's fine. I order not the first time. Delivery 3-4 days to Voronezh.
super arrived quickly, extremely light model with good design, easy and trouble-free installation works without any remarks. You can combine it in scenes without any problem. Next time I will test the other models to see the pros and cons of their work. I love technology
The opening/closing detectors received on the 36th day after payment-the Latvia post another respect. Everything arrived in good condition, but did not air it yet. In a word, the goods are satisfied, thank you to the store.
Excellent sensor, connected in two minutes, smart life app.
I haven't tried it yet but the description is as it says to be and the images match
The product came in 11 days, honestly did not even expect, very quickly, took 3 PCs, everything works fine through the smart life application, notifications come seconds after 3 after the sensors are are. It is convenient that the application shows the charge of batteries, I will test, I think the thing is good. Seller recommend. By the way, our mail has become not Hilo so work, that it can not but please)))).
Excellent, the batteries are really not sorry) connected quickly in Tuya smart, alerts in a second in the form of notifications Tuya. Created the script through the switch when opening the doors, the light lights up) works fine, Alice does not see it, but it is not really needed there, through Tuya works works works perfectly Took in 5 in a day 4-5
To Kieva for 18 dnev to pochtomata, the city is mixed. Three-fifth Chi shocked once started the whole TA stood at the dodatka smartphone. Having taken on batteries for a sample for a small Buddha de rosetok obmal. Poki pratsuya norms.
Good sensor based on magnet. Works always for sure almost without delays. The Wi-Fi module is quite normal. Now I know when someone came, or left))
Still not tested but the product looks good quality! After testing back here to speak more product! The shipping was fast and arrived well packaged without being taxed! For now recommend the store!
Sensors are excellent, ordered 2 PCs-both work without problems. I recommend to buy.
It's okay. Opened-notification. Closed-notification. You can configure that only opening/closing will be triggered. There is a history of opening the door, time and date.