Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Shelf me much. Good material, although I was afraid that would be bad, thin plastic. Easy to use.
Very good furniture product, arrived fast, is flawless, thanks store
As the description, leho before the agreed time, happy with purchase
Order arrived in good condition, the only thing is that the container of lava lozas is bigger. But everything else perfect
Great packaging, easy to install and works perfectly so far. Thanks!
The quality of plastic is not very much and the pin for rags is not fixed in any way and you can not use it
Cool thing, very convenient. Does not interfere, light, but not giggle
Got and checked everything well. Recommend
Exactly as pictured and came very quickly
Normal thing. Convenient to use.
Everything corresponds to the description, but I would like a more rigid fixation on the sink
Organizer came very quickly to Moscow. Packed well, but the box is slightly crumpled at the edge. It is necessary to make an effort to insert the holder for rags, but for some reason the stick turned out to be a curve, despite the fact that it was different and tried to put to She just looks up all the time. But in general, nothing falls, a lot of space for sponges and cheeks, everything is perfectly held, there are anti-slip stickers. Cool, indispensable thing in the house. I do not advise for small washes. Unfolds perfectly, does not light up. Color cute!
Super practical s adapted in all directions of the sea i recommend and sends fast
Nice but I have double trouble product dishes that do not come in so I took a travel bottle formula and in the sense of width. Ahead of creativity♂️
The product fully corresponds to the description, if it was cm 2 wider it would be better,. Recommend!!! With the store did not communicate with the goods delivered on time! Thank you to the seller for timely and high-quality shipment.
The product is satisfied. it is possible to push under the size of the sink, the plastic is durable, does not stink. Seller recommend
Perfect. Exactly as described, very well packed and very fast delivery. Very good
Product arrived on time and item description was in perfect condition. Great store!
Article compliant, I recommend the store, all perfect
Everything is fine.