Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-7 Business days
|
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Shipping breeze, foremost perfect, very happy with the purchase. Excellent store Thank you!
Foremost well. The second days it was locked, with two lights orange fixed to recharge the battery. Just disassembled the back cover, remove the lens and went back to put (1 minute). Managed the trouble.
Delighted with the purchase. I brought to house in less than 3 days. We will service of 10. Presentation and accessories. Only worries me that plug wherein it loaded it observed something off target. You have to watch out. Pero let happy. I hope the battery have good durability. Many thanks.
Great store. Great little camera
I haven't tried it yet, I'm fast and full, not like another order from a watch I think it's been two months late
Arrived! But in the meantime that andavo arrived un'altro couriers to catch it and if it at. Basically I have it stolen in my eyes and this damn it denied. Do 5 stars because I have seen from afar
I am very satisfied with product arrived fast
Very good customer service from the store. Good communication.
Enjoyed great
Very fast remains to try! Well packaged clean!
It came just what I asked not like others that nothing comes
I have to try right now, thank you
Received and working perfectly.
Are great cameras, arrived within 20 business days. Very attentive, sent the products well packed. Recommend!!!
not tried yet, will be decided later
I am very satisfied with the delivery speed, packaging and product only will do some more testing
The camera is good, but, for this price, not expect FHD
14 days to Curitiba-PR, product as the description, low resolution, but since the value is correct, thanks the towode official store.
Looks good even without light
perfecta