Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-7 Business days
|
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-25 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GULF ASWAQ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gulfaswaq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great. Its works perfect and fast
Received and tested. Good. Charge multiple devices at the same time quickly. We will see if will last.
At the moment it is on trial, hopefully it lasts and the material looks resistant, good presentation, comfortable to transport and store.
I don't know I do it ever received so fast refund
It's working very well. Light, good quality. Shipping by requested transport, store responds messages, fully recommended.
All OK
Works very well product conforms to the description
perfect solution to lightning up some moc
Excellent product. Fast shipping. I recommend the product and the store.
All OK
He arrived super fast and with tax payment included. Good product
Very good, arrived super fast inside the Paraíba, so far carried all my electronic super fast.
Works. The plastic is quite pleasant, it does not feel cheap. Quite light, so I glued on a double-sided tape. Took for 700 rubles. Norms for this money)
Thank you for fast shipping, works narazie testuję.
Even though I had to buy an adapter for the wall plug, it works great!!
It looks excellent quality, fast shipping, recommended 100%
Good product, serves well
All connectors work all intact
Charging works. delivery to Peter three weeks. very convenient on the table wire connection to the outlet long. store 55555 ++++++
The product corresponds to the description.
He is just as beautiful as on the picture of the site and I like him really beautiful Furthermore that practical in use a success
Product that perfectly meets the indicated shipping has been fast
Very simple but visible
In appearance, everything is not bad, the product looks good, completely serviceable, but the packaging of the goods leaves much to be desired, surprised how it at all got to the whole.
Blisteringly fast delivery, excellent product